Privacy Policy

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or business practices. Updates will be posted on this page, and we may notify you through your account email address. You are responsible for keeping your contact information current and for reviewing this Privacy Policy periodically. Changes become effective when posted.

Information We Collect

We collect information that you provide directly when you create an account, use the Services, or communicate with us. This may include your name, email address, login credentials, organization details, payment and billing information, call recordings, call transcripts, file uploads, AI-generated summaries, message content, form submissions, survey responses, and newsletter signups.

We also automatically collect information when you interact with the Services. This includes log data from your browser or device, usage and engagement data, feature interaction history, device and software information, timestamps, and general location information derived from IP addresses. When enabled, calls handled through Coverage Voice AI may be recorded and stored to support service delivery, compliance, analytics, and quality assurance.

In addition, we may receive information from third-party sources, including integrations you authorize, marketing partners, analytics providers, payment processors, and social media platforms, when you interact with our content or campaigns.

Cookies and Tracking Technologies

Coverage Voice AI uses cookies and similar tracking technologies to operate and improve the Services, analyze performance, personalize content, and deliver relevant advertising. We also use third-party analytics, monitoring, and advertising tools. When you first visit our website, a consent management banner allows you to control cookie preferences. You may update your preferences at any time through the cookie settings link or your browser controls. Disabling certain cookies may affect Service functionality.

How We Use Your Information

We use collected information to provide, operate, maintain, and improve the Services, to process transactions and manage subscriptions, to respond to inquiries and provide customer support, to send technical notices and security alerts, and to communicate service updates.

Information is also used to monitor usage trends, improve AI performance, personalize content, deliver relevant marketing, comply with legal obligations, prevent fraud or misuse, and carry out other purposes for which the information was collected.

How We Share Information

We may share information with trusted service providers and vendors who support our operations, including hosting providers, analytics platforms, AI infrastructure providers, payment processors, monitoring services, and customer support tools. These providers are permitted to use information only as necessary to perform services on our behalf.

Information may also be disclosed when required by law, legal process, or governmental request, or when necessary to protect the rights, safety, and property of Coverage Voice AI, our customers, or others. In the event of a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of the transaction. We may also share information with affiliates or with other parties at your direction or with your consent.

Data Retention

We retain personal information only for as long as necessary to provide the Services, fulfill contractual and legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on the nature of the data, customer configuration, and applicable legal requirements.

Your Rights and Choices

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, delete, or restrict processing of your information, request data portability, or withdraw consent where processing is based on consent. You may also manage cookie preferences through our consent management tools or browser settings.

Data Security

We implement appropriate administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration. While we take reasonable measures to secure data, no system can be guaranteed to be completely secure.

International Data Transfers

Coverage Voice AI operates primarily in the United States. Your information may be transferred to and processed in the United States or other jurisdictions where data protection laws may differ from those in your location. By using the Services, you consent to such transfers.

Children’s Privacy

The Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that such information has been collected without appropriate consent, we will take steps to delete it.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act and related laws. These rights may include access to, deletion of, or information about the collection and disclosure of personal information.